Important COVID-19 Medical Center Information

Apr 17, 2020

Updated August 20, 2021

Kaiser Permanente’s top priority continues to be keeping our members, staff, and communities safe and healthy.

Continuing to keep our medical centers safe

We’re taking numerous steps to keep our members and staff safe. To read more about our safety protocols, click here.

Visitor policy 

For your safety and the safety of others, we have updated our visitor policy for our faciltiies. One visitor is permitted to accompany members 18 years or older. Two visitors are permitted to accompany pediatric members under the age of 18. Patients are welcome to use their cell phone while with their doctor/provider to have a caregiver or other family member/friend participate in the appointment. All members and visitors, ages 2 and up, must wear a mask in Kaiser Permanente medical centers.

Expanding in-person services

Members should not put off getting the care they need. And while we can treat many conditions virtually, those who need an in-person visit can get one. All of our medial centers are open for in-person care.

Expanded telehealth services 

In response to the COVID-19 outbreak, Kaiser Permanente greatly expanded our telehealth services – video, phone, and secure messaging. We will continue to make these services available in addition to offering in-person visits for members who need them.

COVID-19 vaccines

Learn about safety, effectiveness, and when you can get vaccinated at


COVID-19 testing is available at the below locations.  Members need a doctor’s order and appointment for the test.

Maryland Virginia Washington, D.C.
South Baltimore
Tysons Corner
Capitol Hill

COVID-19 testing, diagnosis, or treatment at no additional cost

As a Kaiser Permanente member, you won’t have to pay for costs related to COVID-19 screening or testing if referred by a Kaiser Permanente doctor. If you’re diagnosed with COVID-19, additional services, including hospital admission (if applicable), will be covered according to your plan details. If you’re concerned you have symptoms, start by visiting


Our pharmacies continue to be open in all our facilities. We encourage members to use our prescription home delivery program that usually delivers medications in 2-5 days. Use our mobile app,, or call 1- 800-700-1479 (TTY 711), 24 hours a day, 7 days a week. Same-day delivery is available at a cost of $8.99.

Elective surgeries 

For more information on the status of elective surgeries, read our article. To learn more about the safety precautions for surgeries and procedures, click here.


To make an appointment, please visit or call the Appointments and Advice Line at 1-800-777-7904 (711) to speak with an advice nurse who can direct you for care. This line will be answered 24 hours a day, 7 days a week.

We’re working around the clock to continue providing high-quality care for our members. Please continue to take the necessary precautions to help prevent the spread of coronavirus. Together, we can work to keep our communities healthy and strong.

For more information, visit

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