Important COVID-19 Medical Center Information

Important COVID-19 Medical Center Information

Updated March 24, 2021

Kaiser Permanente’s top priority continues to be keeping our members, staff, and communities safe and healthy.

Continuing to keep our medical centers safe

We’re taking numerous steps to keep our members and staff safe. To read more about our safety protocols, click here.

Visitor policy update

For your safety and the safety of others, no visitors or additional family members are allowed at this time.  Only patients under 18 or those who require physical assistance* may bring one adult with them.  Patients are welcome to use their cell phone while with their doctor/provider to have a caregiver or other family member/friend participate in the appointment.

*Patients who may need assistance include those who have physical, sensory, intellectual, developmental disabilities and/or cognitive impairments.

Expanding in-person services

Members should not put off getting the care they need. And while we can treat many conditions virtually, those who need an in-person visit can get one. All of our medial centers are open for in-person care.

Expanded telehealth services 

In response to the COVID-19 outbreak, Kaiser Permanente greatly expanded our telehealth services – video, phone, and secure messaging. We will continue to make these services available in addition to offering in-person visits for members who need them.


COVID-19 testing is available at the below locations.  Members need a doctor’s order and appointment for the test.

Maryland Virginia Washington, D.C.
Marlow Heights
Silver Spring
South Baltimore
White Marsh
Springfield (closes on 4/1)
Tysons Corner
Capitol Hill

Extension of COVID-19 testing, diagnosis, or treatment at no additional cost

You do not have to pay for costs related to COVID-19 treatment through December 31, 2020. Testing and diagnosis continue to be available at no additional cost. We believe cost should not be a barrier for our members who have received a doctor’s order to be tested. Remember, tests are only available with your doctor’s referral. If you’re concerned you have symptoms, start by visiting


Our pharmacies continue to be open in all our facilities. We encourage members to use our mail-order prescription program that usually delivers medications in 2-5 days. Use our mobile app,, or call 1- 800-700-1479 (TTY 711), 24 hours a day, 7 days a week. Same-day delivery is available at a cost of $8.99. We are also offering curbside pharmacy pick-up at all locations except Prince Georges Medical Center.

Elective surgeries 

For more information on the status of elective surgeries, read our article. To learn more about the safety precautions for surgeries and procedures, click here.


To make an appointment, please visit or call the Appointments and Advice Line at 1-800-777-7904 (711) to speak with an advice nurse who can direct you for care. This line will be answered 24 hours a day, 7 days a week.

We’re working around the clock to continue providing high-quality care for our members. Please continue to take the necessary precautions to help prevent the spread of coronavirus. Together, we can work to keep our communities healthy and strong.

For more information, visit

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