During the COVID-19 pandemic, many people put off taking care of themselves. There are understandable reasons why, including being overwhelmed with work responsibilities, worrying about finances, juggling childcare and feeling afraid to seek non-emergency medical care during a pandemic. Beyond…
Updated August 20, 2021
Kaiser Permanente’s top priority continues to be keeping our members, staff, and communities safe and healthy.
Continuing to keep our medical centers safe
We’re taking numerous steps to keep our members and staff safe. To read more about our safety protocols, click here.
For your safety and the safety of others, we have updated our visitor policy for our faciltiies. One visitor is permitted to accompany members 18 years or older. Two visitors are permitted to accompany pediatric members under the age of 18. Patients are welcome to use their cell phone while with their doctor/provider to have a caregiver or other family member/friend participate in the appointment. All members and visitors, ages 2 and up, must wear a mask in Kaiser Permanente medical centers.
Expanding in-person services
Members should not put off getting the care they need. And while we can treat many conditions virtually, those who need an in-person visit can get one. All of our medial centers are open for in-person care.
Expanded telehealth services
In response to the COVID-19 outbreak, Kaiser Permanente greatly expanded our telehealth services – video, phone, and secure messaging. We will continue to make these services available in addition to offering in-person visits for members who need them.
Learn about safety, effectiveness, and when you can get vaccinated at kp.org/covidvaccine.
COVID-19 testing is available at the below locations. Members need a doctor’s order and appointment for the test.
COVID-19 testing, diagnosis, or treatment at no additional cost
As a Kaiser Permanente member, you won’t have to pay for costs related to COVID-19 screening or testing if referred by a Kaiser Permanente doctor. If you’re diagnosed with COVID-19, additional services, including hospital admission (if applicable), will be covered according to your plan details. If you’re concerned you have symptoms, start by visiting kp.org/getcare.
Our pharmacies continue to be open in all our facilities. We encourage members to use our prescription home delivery program that usually delivers medications in 2-5 days. Use our mobile app, kp.org/rxrefill, or call 1- 800-700-1479 (TTY 711), 24 hours a day, 7 days a week. Same-day delivery is available at a cost of $8.99.
To make an appointment, please visit kp.org/getcare or call the Appointments and Advice Line at 1-800-777-7904 (711) to speak with an advice nurse who can direct you for care. This line will be answered 24 hours a day, 7 days a week.
We’re working around the clock to continue providing high-quality care for our members. Please continue to take the necessary precautions to help prevent the spread of coronavirus. Together, we can work to keep our communities healthy and strong.
For more information, visit kp.org/coronavirus.
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