Updated April 21, 2020
Kaiser Permanente is committed to providing you with regular information on all that we are doing to prepare and respond to the outbreak of the COVID-19.
The outbreak of COVID-19 across the world and here in our region has led us to vastly expand our virtual care services to convert all possible in-person appointments to virtual and postpone non-urgent surgeries and procedures. These efforts have led to a dramatic decrease of in-person visits to our facilities. Over the past several weeks, we have successfully increased our virtual appointments from 19% at the beginning of March to more than 85% at the end of the month.
At this time, we are focusing our resources on caring for our most vulnerable members, including those with confirmed or suspected cases of COVID-19. To most effectively focus our resources, we need to temporarily consolidate Kaiser Permanente medical offices in the Mid-Atlantic region. By temporarily consolidating our facilities, we can help to support the growing number of members who are in need of care, meet the critical need to conserve Personal Protective Equipment (PPE) necessary for our providers to care for patients, consolidate our staff to protect against potential staffing shortages, and limit exposure to the virus for our members, employees, and physicians.
We recognize these temporary measures may cause some short-term inconveniences for our members, and we appreciate your patience. However, we believe these necessary actions will ensure we provide our members with outstanding care during this pandemic.
We anticipate these changes to be in effect for the next few weeks but will evaluate this plan on a weekly basis and will communicate updates to our members.
Details of temporary changes
We have temporarily closed urgent care services in these locations:
For a list of the closest Urgent Care facilities to your preferred Medical Center, click here.
The following medical centers will provide only pharmacy, laboratory, and radiology services until further notice:
Abingdon Medical Center
Annapolis Medical Center (pharmacy and laboratory only)
Kaiser Permanente Baltimore Harbor Medical Center
Camp Springs Medical Center
Columbia Gateway Medical Center
Kaiser Permanente Frederick Medical Center
Marlow Heights Medical Center
North Arundel Medical Center
Prince George’s Medical Center
Shady Grove Medical Center
Silver Spring Medical Center
Towson Medical Center
In Washington, DC:
Northwest D.C. Medical Center
The following medical centers will remain open:
Gaithersburg Medical Center (open 24/7)
Kensington Medical Center
Largo Medical Center (open 24/7)
South Baltimore County Medical Center (open 24/7)
White Marsh Medical Center
Woodlawn Medical Center
Burke Medical Center
Falls Church Medical Center
Fredericksburg Medical Center
Manassas Medical Center
Reston Medical Center
Tysons Corner Medical Center (open 24/7)
Woodbridge Medical Center (open 24/7)
In Washington, DC:
Kaiser Permanente Capitol Hill Medical Center (open 24/7)
Testing and triage
We will screen members and do a quick medical assessment at our South Baltimore, Gaithersburg, Largo, Tyson’s Corner, Capitol Hill and Woodbridge Medical Centers, as well as provide COVID-19 testing at our Triage Surge Assessment Areas. Members must have a doctor’s order and appointment for the COVID-19 test.
While our pharmacies are open in all our facilities, we encourage members to use our mail-order prescription program which delivers medications to members in less than 7 days. We also have added same-day home delivery for critical medications. In addition, we have added curb-side pharmacy pick-up at all open pharmacy locations.
We’re working around the clock to continue providing high-quality care for our members. Please continue to take the necessary precautions to help prevent the spread of coronavirus. Together, we can work to keep our communities healthy and strong.
For more information, visit kp.org/coronavirus.