Your Health And Safety Are Our First Priority

Your health and safety are our first priority

As the COVID-19 pandemic continues, Kaiser Permanente is dedicated to resuming care for members in all of our medical centers in the coming weeks, and we’re taking a number of steps to create a safe environment for your return. When you arrive, you’ll be greeted by staff at the entrance of the medical center for prescreening. All members, visitors, and employees must wear a face mask upon entering the medical center and for the duration of their visit to the medical center.

We’ve established rigorous procedures to disinfect our facilities and prevent the spread of COVID-19. This includes thoroughly sanitizing all surfaces in the pharmacy, laboratory, radiology department, and all reception desks and waiting rooms.

Frequently touched areas such as door handles, elevator buttons, waiting room chairs, wheelchairs, handrails, trash receptacles, soap dispensers, and ledges are regularly disinfected. Signs and floor markers will help you safely follow physical distancing guidelines.

While we have always kept patients safe in our facilities, you can expect the in-person experience to feel different from your experience before the COVID-19 crisis began.

How are we keeping you safe in our medical centers? 

  • Having greeters at the entrances of our medical centers to welcome and prescreen everyone who enters. This will enable us to immediately care for those whom we believe may have COVID-19 before they encounter other patients in the center.
  • Limiting vistiors in our medical centers. At this time, we’re not allowing visitors into the facility unless they’re an essential caregiver accompanying a member with an appointment. Members have the option to use video or voice call with a relative or caregiver on their personal device while with the doctor. This will allow for social distancing in the exam room and in the medical office building to help keep members and staff safe.
  • Requiring masks for all members, visitors, and staff in our medical centers.
  • Equipping our physicians, nurses, and health care staff with the appropriate safety gear to protect themselves and members.
  • Adding signage and wayfinding arrows to help members, visitors, and employees adhere to physical distancing.
  • Having hand sanitizing stations throughout each medical center. As always, our doctors, nurses, and other medical staff sanitize or wash their hands before and after interacting with patients.
  • Enhancing cleaning procedures to disinfect our facilities and prevent the spread of COVID-19.
  • Staggering appointments and reducing capacity. Additional areas will be set up to minimize waiting. We are scheduling more time between patients’ appointments, and patients may be required to wait in their cars. They will be contacted when the office they are visiting is ready to see them.
  • Erecting physical barriers — bio-shields — when six feet of space between members/visitors is not possible, such as in the pharmacy and reception areas.
  • Closing access to food service. Cafes will be closed, and water fountains will be taken out of service in all facilities. We are working on interim solutions to provide water and food services to members, visitors, and staff.

Our priority is making sure that you get the care you need while staying safe when you return for services in our medical centers. For more information on our approach to COVID-19, visit