Need info about your meds? Get it fast with Chat with Pharmacy.

Aug 11, 2022

With Kaiser Permanente, you get quality care that fits your life. We recognize that quick and convenient access to information about your health or our services is important. In fact, getting information fast can be even more crucial when the question involves your prescription. That’s why we are pleased to offer you a new option to get your answers—our Chat with Pharmacy service. This service is currently available to our members in the Baltimore service area.

Available to members at no additional cost, Chat with Pharmacy allows you to chat virtually with a Pharmacy representative via or the Kaiser Permanente mobile app. Use Chart with Pharmacy to get answers to your prescription related questions, including:

  • Prescription status
  • Prescription home delivery
  • Prescription costs
  • Prescription refills
  • General Medication questions

Chat with Pharmacy is available from 8 a.m. to 5 p.m., Monday through Friday (excluding holidays). Ready to start a chat with the service? Connect using one of two easy ways:

  • By computer: Log in to and click Chat with Pharmacy.
  • By smartphone: Log in to the Kaiser Permanente mobile app, visit the Pharmacy page, and tap Chat with Pharmacy.

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