There’s no need to put off getting care, especially emergency care, when your health requires a visit to one of our medical centers. While we work to keep you safe in our facilities, you can expect your in-person experience to feel different than it did before the COVID-19 crisis. That’s because we’ve established even more rigorous procedures to disinfect our centers and prevent the spread of COVID-19.
Our expanded procedures include sanitizing all surfaces, from reception desks and waiting rooms to pharmacy, lab, and radiology spaces. Often-touched areas, such as door handles, elevator buttons, waiting room chairs, wheelchairs, handrails, trash bins, soap dispensers, and ledges are disinfected regularly. Here’s what else we’re doing to allow for social distancing and keep you and our staff safe in our medical centers:
- Greeters welcome and prescreen all who enter. This helps us care for people who have COVID-19 symptoms before they encounter other patients in the center.
- Masks are required for anyone in a center. This includes members, visitors, and staff.
- Health care staff are equipped with appropriate safety gear. Our goal is to protect them and you.
- For your safety and the safety of others,we’re not allowing visitors into the facility unless they’re an essential caregiver accompanying a patient who is 18 or under or who requires physical assistance. Members have the option to use video or voice call with a relative or caregiver on their personal device while with the doctor. This will allow for social distancing in the exam room and in the medical office building.
- Centers display wayfinding signals. Signs, arrows, and floor markers are placed to help aid physical distancing.
- Hand sanitizers are stationed throughout each center. And as always, our medical staff sanitize or wash their hands before and after interacting with patients.
- Appointments are staggered and capacities are reduced. Additional areas are set up to minimize waiting, and you may be required to wait in your car for appointments—if so, you’ll be contacted when it’s your turn to ender the office.
- Bio-shields are in place. These physical barriers are used when six feet of space between individuals isn’t possible, such as in pharmacy and reception areas.
- Cafes are closed. Also, water fountains are unavailable as we work on interim solutions to provide water to members, visitors, and staff.
Our premier hospitals also focus on your safety
Visit the following links to see what our premier hospitals1 are doing to keep their facilities clean and safe for you:
Remember—it’s important to get your care now
Even in times of a crisis like COVID-19, do not delay care that is critical to your long-term health. That means don’t hesitate to schedule a discussion with your doctor symptoms or to speak with your surgeon about the risk and benefits of postponing versus moving forward with treatment. You can have confidence and trust that Kaiser Permanente is doing everything we can to ensure your safety when you come to our facility. We put your health care first.
1The premier hospitals are independently owned and operated hospitals, and they contract with Kaiser Foundation Hospitals.