Getting the care you need during COVID-19

May 22, 2020

To help you and your loved ones get the right care at the right time, follow the guidelines below based on your symptoms. Together, we can work to keep our communities healthy and strong.

If you don’t have symptoms, but you’re worried.

What should you do?

It’s important to care for the whole you. Eat a balanced diet, get a full night’s sleep, stay in touch with loved ones, and be mindful of your mental health. You can find many digital tools for your mental health and wellness at For 24/7 mental health advice, visit


If you’re unwell but don’t have COVID-19 symptoms.

What should you do?

If you’re concerned about your specific health condition, visit for local information on appointments, urgent care locations, and 24/7 advice. For nonurgent health questions, you can schedule a phone appointment, or email your doctor’s office and get a reply usually within 2 business days.


If you have mild COVID-19 symptoms.

What should you do?

If you believe you may have COVID-19, you can complete an e-visit or online assessment at If an e-visit isn’t right for you for any reason, you can schedule a phone or video visit by signing in to


If you have severe COVID-19 symptoms.

What should you do?

Before coming into a facility, it’s important to call us if you think you have COVID-19. Find your local 24/7 advice line at or on your member ID card. If you believe you have a medical emergency, call 911 or go to the nearest hospital. Tell them you have severe COVID-19 symptoms.


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